Rules & Regulations

Shipping deadlines

The clock starts when the item is sold, not when the show ends. Untracked envelope orders follow the same 7-day ship-by date; because they carry no tracking, a delivery that never arrives is handled under the refund rules below.

Weather, a busy week or a missing mailer are not extensions. A seller who cannot meet the deadline must message the buyer and us before day 7, or the order qualifies for a refund.

When a refund is approved automatically

A buyer is entitled to a full refund, without the seller’s consent, when any of these is true:

• The item was not shipped (no carrier scan) within 7 days of the sale.
• Tracking shows no new movement for 7 consecutive days.
• The carrier reports a delivery failure or a return to sender.
• The item arrives damaged, is materially different from its listing, or is not in the condition it was shown in on the live stream.
• The item arrives broken or damaged because it was not packaged well enough to survive shipping.
• The item never arrives and the seller cannot prove delivery to the address on the order.

Approved refunds go back to the card used for the purchase. The seller’s payout for that order is reversed; if the money was already withdrawn, the amount is recovered from their next payout. A shipping label already bought is not refunded to the seller.

Packaging is the seller’s responsibility. Every item must be packed to survive normal handling in transit. When a buyer reports an item that arrived broken or damaged, the case is investigated automatically for a refund: we review the buyer’s photos and the packaging, and the seller is asked for their side. Poor packaging is not the buyer’s fault and is never a reason to refuse a refund.

Condition must match the stream

What a buyer wins is what was held up on camera. The item that arrives must be the same item, in the same condition, that was shown during the live show and in the listing photos.

If it is not, the buyer can request a refund, even when the listing description was vague or silent. The exception is a condition that was clearly disclosed on the stream before or during the sale: a flaw pointed out on camera, a missing part, a scratch, a reprint, a repaired item, or a spoken statement that the item differs from its photos. What the host said live counts as part of the item’s description.

A refund on these grounds is decided on the show recording, the listing photos and what the buyer received, so keep the item and its packaging until the case closes.

How to claim

Open the order in Orders, choose Request refund, and pick the reason. Attach a photo if something arrived damaged or wrong. Shipping-deadline claims are checked against the carrier record, so no extra proof is needed from the buyer.

Refunds are for items bought and paid for inside the app. Purchases arranged through messages, or paid by cash, Venmo, Zelle or a direct transfer, are not covered and cannot be reversed.

Chargebacks

A chargeback is a dispute filed with the card issuer instead of with us. Please open a refund request first: it is faster, and it does not carry a bank fee.

• If an order qualifies for a refund under these rules, disputing it as well is chargeback abuse and can close the account.
• We contest chargebacks where the carrier shows delivery to the buyer’s address and the listing matched what was sent.
• A chargeback lost by the seller reverses that order’s payout, plus the disputed amount and any bank fee.
• A buyer who files repeated chargebacks for delivered orders loses buying access.

Buying rules

• A bid is a binding offer. The winning bid forms a contract to buy at that price.
• A saved card and a shipping address are required before bidding or buying. The card is charged when you win, so there is no unpaid win to chase.
• Check your address before you bid. If a parcel is returned as undeliverable because the address was wrong, the buyer covers reshipping.
• Buy It Now prices and shipping quotes are final once the order is placed.
• Never pay a seller outside the app, even if they ask.

Selling rules

• Describe the item honestly. Photos must be of the actual item, not a stock image.
• Enter the real packed weight and keep a shipping address on file. Missing shipping details block a sale and are treated as a shipping delay.
• Ship with tracking for parcels. Envelopes are for light, low-value cards only.
• A cancelled, relisted or unpaid item must not be re-listed while a refund is open.
• Do not ask a buyer to cancel a bid or pay off-platform.
• Repeated shipping failures, cancellations after a win, or misdescribed items end selling access.

Prohibited items and conduct

No illegal substances of any kind. Drugs, controlled substances, prescription medication, drug paraphernalia and any substance that is unlawful to sell, possess or ship are strictly prohibited on Outbid U. A listing or live show offering them is removed, the sale is cancelled and the account is closed.

No counterfeits or replicas sold as genuine, no stolen goods, no recalled or unsafe products, nothing illegal to sell or ship, and nothing a carrier refuses. No shill bidding, no fake accounts, no harassment in chat, and no fake reviews or reports.

Bullying and harassment in live streams

Bullying and harassment are not tolerated anywhere on Outbid U, and especially not inside a live stream. That includes insults, threats, hate speech, sexual harassment, mocking a person’s appearance, race, religion, disability or identity, repeated unwanted messages after being asked to stop, doxxing, and encouraging others to pile on someone.

A host or moderator may remove anyone from the room straight away, and any member can block another.

When harassment is reported, the account receives one automatic verbal warning: the host or moderator warns the person on the stream, and a formal warning is recorded on the account. That warning is final. If the behaviour continues after it, in that stream or any later one, the account is banned.

Threats of violence, sexual harassment of a minor, and doxxing skip the warning and are banned on the first report. A banned account loses buying and selling access, and any payout still owed is reviewed before it is released.

Enforcement

Depending on the case we may remove a listing, cancel a sale, pause selling, hold a payout, recover money already paid out, or close the account. Buyers affected by a removed sale are refunded in full.

Changes and questions

We may update these rules as the platform grows; the date at the top shows the current version. Read the Buyer Protection policy for what is covered, the FAQ for common questions, or contact us about a specific order. The Terms of Use apply alongside these rules.