Legal
Privacy Policy
Last updated: September 25, 2026
Outbid U (“we”, “us”, or “the app”) is an interactive live-auction platform where hosts sell collectibles and products to bidders in real time. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By creating an account or using the app, you agree to the practices described here.
Information we collect
- Account information: your name, email address, and password (stored securely by our authentication provider) when you register.
- Profile information: display name, avatar, and bio you choose to add to your public profile.
- Auction data: the shows you host, items you list, bids you place, and the outcome of each auction.
- Shipping addresses: the delivery address you provide when you win an item, shared with the seller so they can ship it to you.
- Messages: the content of conversations you send to other users through in-app messaging.
- Payment information: checkout is processed by Base44 Payments (powered by Wix Payments). We do not store your card details; they are handled by the payment provider under their own terms.
- Usage data: device, browser, and interaction information (such as shows viewed and bids placed) used to improve the service and measure performance.
How we use your information
- To operate the auctions, process bids, and record your wins.
- To process payments and subscriptions, and to grant access to paid features.
- To connect buyers and sellers for shipping and support.
- To send service notifications, such as auction results and shipping updates.
- To respond to support tickets, reports, and feedback you submit.
- To detect fraud, abuse, and violations of our policies.
- To improve and optimize the app and its features.
How we share your information
We share the minimum information needed to complete a transaction: when you win an item, your shipping address is shared with that seller so they can fulfill your order. We may share information with service providers (such as our payment and hosting providers) who process data on our behalf under appropriate safeguards. We disclose information when required by law or to protect the rights, property, or safety of our users and the service.
Data retention
We keep your information for as long as your account is active or as needed to provide the service. You can request deletion of your account and associated data from Settings, and we will remove it within a reasonable period, except where retention is required by law (for example, financial records related to payments).
Your choices
- Update or remove your profile details and content at any time from your account settings.
- Cancel a subscription at any time; access to paid features ends at the current billing period.
- Request a copy of your data or its deletion by contacting us.
Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data using industry-standard practices.
Children’s privacy
The app is not intended for children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated through the app or by other reasonable means.
Contact us
If you have questions about this Privacy Policy or your data, please reach out through our Contact page or submit a support ticket from within the app.