Policy
Buyer Protection
Last updated: November 4, 2026
When you buy on Outbid U, whether you won an item live or bought it from a shop, the purchase is covered by the protections below.
Card payments only
Every purchase is charged securely to your card, so there is a real payment record behind every order. That record is what a refund is issued against.
Tracked shipping
Parcels ship with carrier tracking, and the current status is shown on your order, from in transit through to delivered.
Shipping deadlines
Sellers must hand an item to the carrier within 7 days of the sale, and tracking must show new movement at least every 7 days. Missing either deadline qualifies the order for a refund automatically. The full detail is in the Rules & Regulations.
Refunds on request
If an item does not arrive, arrives damaged, or is not as described, open a refund request from that order. The request is reviewed against the listing, the tracking record and the seller’s side. When it is approved, the refund goes back to the card you paid with.
Automatic claims on failed delivery
If the carrier reports a delivery failure or a return to sender, a refund case opens on that order without you having to chase it.
Reviews only after delivery
Sellers can only be rated once an order has actually been delivered, so the ratings you read come from real, completed purchases.
What is not covered
- Payments sent outside the app, such as cash, Venmo, Zelle or direct transfers.
- Items bought through messages or arranged off-platform.
- Buyer’s remorse on an item that was described accurately.
How to start a claim
Open the order in Orders, choose Request refund, and tell us what went wrong. Add a photo if the item arrived damaged. We reply on the same request.
Questions
Read the FAQ or reach us through the Contact page. Our Terms of Use apply to every purchase.